diff --git a/changelog.d/8962.bugfix b/changelog.d/8962.bugfix
new file mode 100644
index 0000000000..af1a5e4c3a
--- /dev/null
+++ b/changelog.d/8962.bugfix
@@ -0,0 +1 @@
+Fix bug where application services couldn't register new ghost users if the server had reached its MAU limit.