name: Bug report description: Create a report to help us improve body: - type: markdown attributes: value: | **THIS IS NOT A SUPPORT CHANNEL!** **IF YOU HAVE SUPPORT QUESTIONS ABOUT RUNNING OR CONFIGURING YOUR OWN HOME SERVER**, please ask in **[#synapse:matrix.org](https://matrix.to/#/#synapse:matrix.org)** (using a matrix.org account if necessary). If you want to report a security issue, please see https://matrix.org/security-disclosure-policy/ This is a bug report form. By following the instructions below and completing the sections with your information, you will help the us to get all the necessary data to fix your issue. You can also preview your report before submitting it. - type: textarea id: description attributes: label: Description description: Describe the problem that you are experiencing validations: required: true - type: textarea id: reproduction_steps attributes: label: Steps to reproduce description: | Describe the series of steps that leads you to the problem. Describe how what happens differs from what you expected. placeholder: Tell us what you see! value: | - list the steps - that reproduce the bug - using hyphens as bullet points validations: required: true - type: markdown attributes: value: | --- **IMPORTANT**: please answer the following questions, to help us narrow down the problem. - type: input id: homeserver attributes: label: Homeserver description: Which homeserver was this issue identified on? (matrix.org, another homeserver, etc) validations: required: true - type: input id: version attributes: label: Synapse Version description: | What version of Synapse is this homeserver running? You can find the Synapse version by visiting https://yourserver.example.com/_matrix/federation/v1/version or with this command: ``` $ curl http://localhost:8008/_synapse/admin/v1/server_version ``` (You may need to replace `localhost:8008` if Synapse is not configured to listen on that port.) validations: required: true - type: dropdown id: install_method attributes: label: Installation Method options: - Docker (matrixdotorg/synapse) - Debian packages from packages.element.io - pip (from PyPI) - Other (please mention below) - I don't know validations: required: true - type: input id: database attributes: label: Database description: | Are you using SQLite or PostgreSQL? What's the version of your database? If PostgreSQL, please also answer the following: - are you using a single PostgreSQL server or [separate servers for `main` and `state`](https://matrix-org.github.io/synapse/latest/usage/configuration/config_documentation.html#databases)? - have you previously ported from SQLite using the Synapse "portdb" script? - have you previously restored from a backup? validations: required: true - type: dropdown id: workers attributes: label: Workers description: | Are you running a single Synapse process, or are you running [2 or more workers](https://matrix-org.github.io/synapse/latest/workers.html)? options: - Single process - Multiple workers - I don't know validations: required: true - type: textarea id: platform attributes: label: Platform description: | Tell us about the environment in which your homeserver is operating... e.g. distro, hardware, if it's running in a vm/container, etc. validations: required: true - type: textarea id: config attributes: label: Configuration description: | Do you have any unusual config options turned on? If so, please provide details. - Experimental or undocumented features - [Presence](https://matrix-org.github.io/synapse/latest/usage/configuration/config_documentation.html#presence) - [Message retention](https://matrix-org.github.io/synapse/latest/message_retention_policies.html) - [Synapse modules](https://matrix-org.github.io/synapse/latest/modules/index.html) - type: textarea id: logs attributes: label: Relevant log output description: | Please copy and paste any relevant log output as text (not images), ideally at INFO or DEBUG log level. This will be automatically formatted into code, so there is no need for backticks (`\``). Please be careful to remove any personal or private data. **Bug reports are usually impossible to diagnose without logging.** render: shell validations: required: true - type: textarea id: anything_else attributes: label: Anything else that would be useful to know?