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### Description

Describe here the problem that you are experiencing, or the feature you are requesting.

### Steps to reproduce

- For bugs, list the steps
- that reproduce the bug
- using hyphens as bullet points

Describe how what happens differs from what you expected.

If you can identify any relevant log snippets from _homeserver.log_, please include
those here (please be careful to remove any personal or private data):

### Version information

<!-- IMPORTANT: please answer the following questions, to help us narrow down the problem -->

- **Homeserver**: Was this issue identified on matrix.org or another homeserver?

If not matrix.org:
- **Version**:        What version of Synapse is running? <!-- 
You can find the Synapse version by inspecting the server headers (replace matrix.org with
your own homeserver domain):
$ curl -v https://matrix.org/_matrix/client/versions 2>&1 | grep "Server:"
-->
- **Install method**: package manager/git clone/pip      
- **Platform**:       Tell us about the environment in which your homeserver is operating
                      - distro, hardware, if it's running in a vm/container, etc.