mirror of
https://github.com/element-hq/synapse
synced 2024-08-19 19:40:20 +00:00
144 lines
5 KiB
YAML
144 lines
5 KiB
YAML
name: Bug report
|
|
description: Create a report to help us improve
|
|
body:
|
|
- type: markdown
|
|
attributes:
|
|
value: |
|
|
**THIS IS NOT A SUPPORT CHANNEL!**
|
|
**IF YOU HAVE SUPPORT QUESTIONS ABOUT RUNNING OR CONFIGURING YOUR OWN HOME SERVER**, please ask in **[#synapse:matrix.org](https://matrix.to/#/#synapse:matrix.org)** (using a matrix.org account if necessary).
|
|
|
|
If you want to report a security issue, please see https://element.io/security/security-disclosure-policy
|
|
|
|
This is a bug report form. By following the instructions below and completing the sections with your information, you will help the us to get all the necessary data to fix your issue.
|
|
|
|
You can also preview your report before submitting it.
|
|
- type: textarea
|
|
id: description
|
|
attributes:
|
|
label: Description
|
|
description: Describe the problem that you are experiencing
|
|
validations:
|
|
required: true
|
|
- type: textarea
|
|
id: reproduction_steps
|
|
attributes:
|
|
label: Steps to reproduce
|
|
description: |
|
|
Describe the series of steps that leads you to the problem.
|
|
|
|
Describe how what happens differs from what you expected.
|
|
placeholder: Tell us what you see!
|
|
value: |
|
|
- list the steps
|
|
- that reproduce the bug
|
|
- using hyphens as bullet points
|
|
validations:
|
|
required: true
|
|
- type: markdown
|
|
attributes:
|
|
value: |
|
|
---
|
|
|
|
**IMPORTANT**: please answer the following questions, to help us narrow down the problem.
|
|
- type: input
|
|
id: homeserver
|
|
attributes:
|
|
label: Homeserver
|
|
description: Which homeserver was this issue identified on? (matrix.org, another homeserver, etc)
|
|
validations:
|
|
required: true
|
|
- type: input
|
|
id: version
|
|
attributes:
|
|
label: Synapse Version
|
|
description: |
|
|
What version of Synapse is this homeserver running?
|
|
|
|
You can find the Synapse version by visiting https://yourserver.example.com/_matrix/federation/v1/version
|
|
|
|
or with this command:
|
|
|
|
```
|
|
$ curl http://localhost:8008/_synapse/admin/v1/server_version
|
|
```
|
|
|
|
(You may need to replace `localhost:8008` if Synapse is not configured to listen on that port.)
|
|
validations:
|
|
required: true
|
|
- type: dropdown
|
|
id: install_method
|
|
attributes:
|
|
label: Installation Method
|
|
options:
|
|
- Docker (matrixdotorg/synapse)
|
|
- Debian packages from packages.matrix.org
|
|
- pip (from PyPI)
|
|
- Other (please mention below)
|
|
- I don't know
|
|
validations:
|
|
required: true
|
|
- type: input
|
|
id: database
|
|
attributes:
|
|
label: Database
|
|
description: |
|
|
Are you using SQLite or PostgreSQL? What's the version of your database?
|
|
|
|
If PostgreSQL, please also answer the following:
|
|
- are you using a single PostgreSQL server
|
|
or [separate servers for `main` and `state`](https://element-hq.github.io/synapse/latest/usage/configuration/config_documentation.html#databases)?
|
|
- have you previously ported from SQLite using the Synapse "portdb" script?
|
|
- have you previously restored from a backup?
|
|
validations:
|
|
required: true
|
|
- type: dropdown
|
|
id: workers
|
|
attributes:
|
|
label: Workers
|
|
description: |
|
|
Are you running a single Synapse process, or are you running
|
|
[2 or more workers](https://element-hq.github.io/synapse/latest/workers.html)?
|
|
options:
|
|
- Single process
|
|
- Multiple workers
|
|
- I don't know
|
|
validations:
|
|
required: true
|
|
- type: textarea
|
|
id: platform
|
|
attributes:
|
|
label: Platform
|
|
description: |
|
|
Tell us about the environment in which your homeserver is operating...
|
|
e.g. distro, hardware, if it's running in a vm/container, etc.
|
|
validations:
|
|
required: true
|
|
- type: textarea
|
|
id: config
|
|
attributes:
|
|
label: Configuration
|
|
description: |
|
|
Do you have any unusual config options turned on? If so, please provide details.
|
|
|
|
- Experimental or undocumented features
|
|
- [Presence](https://element-hq.github.io/synapse/latest/usage/configuration/config_documentation.html#presence)
|
|
- [Message retention](https://element-hq.github.io/synapse/latest/message_retention_policies.html)
|
|
- [Synapse modules](https://element-hq.github.io/synapse/latest/modules/index.html)
|
|
- type: textarea
|
|
id: logs
|
|
attributes:
|
|
label: Relevant log output
|
|
description: |
|
|
Please copy and paste any relevant log output as text (not images), ideally at INFO or DEBUG log level.
|
|
This will be automatically formatted into code, so there is no need for backticks (`\``).
|
|
|
|
Please be careful to remove any personal or private data.
|
|
|
|
**Bug reports are usually impossible to diagnose without logging.**
|
|
render: shell
|
|
validations:
|
|
required: true
|
|
- type: textarea
|
|
id: anything_else
|
|
attributes:
|
|
label: Anything else that would be useful to know?
|