diff --git a/.github/ISSUE_TEMPLATE/support-request.md b/.github/ISSUE_TEMPLATE/support-request.md
index fec5a23..ce1bf12 100644
--- a/.github/ISSUE_TEMPLATE/support-request.md
+++ b/.github/ISSUE_TEMPLATE/support-request.md
@@ -1,7 +1,7 @@
 ---
 name: Support Request
 about: Request support from PiVPN comunity
-title: "[Support] <Your Issue here>"
+title: "[Support] Your Issue here"
 labels: ''
 assignees: ''
 
@@ -22,38 +22,75 @@ For any output requested below, you may alternatively post it on https://pastebi
 
 `{please fill the checkboxes, e.g: [X]}`
 
+- [] I have read the [documentation](https://docs.pivpn.io)
 - [] I have read and understood the [contributors guide](https://github.com/pivpn/pivpn/blob/master/CONTRIBUTING.md).
 - [] The issue I am reporting can be *replicated*.
 - [] The issue I am reporting can be *is* directly related to the pivpn installer script.
-- [] The issue I am reporting isn't a duplicate (see [FAQs](https://github.com/pivpn/pivpn/wiki/FAQ), [closed issues](https://github.com/pivpn/pivpn/issues?q=is%3Aissue+sort%3Aupdated-desc+is%3Aclosed), and [open issues](https://github.com/pivpn/pivpn/issues?q=is%3Aissue+sort%3Aupdated-desc+is%3Aopen)).
-
-
-
-
-<!-- If the install failed: can you please copy-paste the console output after running `curl install.pivpn.io | bash` between the backticks -->
-
-<!-- Please explain your issue. Feel free to format your text -->
-### Issue
-
 
 ### Have you searched for similar issues and solutions?
     (yes/no / which issues?)
 
+### Has your install failed? 
+```
+yes/no
+```
+
+### Please provide your system information
+#### What type of hardware are you running PiVPN at?
+<!-- Please READ https://docs.pivpn.io/faq/#what-boardsoses-does-pivpn-support -->
+```
+Raspberrypi (specify the model)
+Ordroid
+OrangePi
+bananaPi
+Virtual machine
+```
+#### Output of `uname -a`
+```
+  OUTPUT HERE / ANSWER HERE
+  DO NOT DELETE THE BACK-TICKS 
+  PASTE THE OUTPUT INSIDE THE BACK-TICKS
+```
+
+#### Output of `cat /etc/os-release`
+```
+  OUTPUT HERE / ANSWER HERE
+  DO NOT DELETE THE BACK-TICKS 
+  PASTE THE OUTPUT INSIDE THE BACK-TICKS
+```
+
+### If install failed Please provide the console output of  `curl -L https://install.pivpn.io | bash`
+```
+  OUTPUT HERE / ANSWER HERE
+  DO NOT DELETE THE BACK-TICKS 
+  PASTE THE OUTPUT INSIDE THE BACK-TICKS
+```
+
+### Issue
+<!-- Please explain your issue. Feel free to format your text -->
+
 
 ### Console output of      `curl -L install.pivpn.io | bash`
 ```
-  Output Here
+  OUTPUT HERE
+  DO NOT DELETE THE BACK-TICKS 
+  PASTE THE OUTPUT INSIDE THE BACK-TICKS
 ```
 <!-- If the generation of an .ovpn file fails / the ovpns folder stays empty, please paste the output of `pivpn add` or `pivpn add nopass` between the backticks -->
 
 ### Console output of      `pivpn add` or `pivpn add nopass`
 ```
-  Output Here
+  OUTPUT HERE
+  DO NOT DELETE THE BACK-TICKS 
+  PASTE THE OUTPUT INSIDE THE BACK-TICKS
 ```
-<!-- Please paste the output of `pivpn debug` between the backticks, don't forget to substitute your public IP address if you don't want the world to know it -->
+
 ### Console output of      `pivpn debug`
+<!-- Please paste the output of `pivpn debug` between the backticks, don't forget to substitute your public IP address if you don't want the world to know it -->
 ```
-  Output Here
+  OUTPUT HERE
+  DO NOT DELETE THE BACK-TICKS 
+  PASTE THE OUTPUT INSIDE THE BACK-TICKS
 ```
 ### Have you taken any steps towards solving your issue?
 ```