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98 lines
3 KiB
Markdown
98 lines
3 KiB
Markdown
---
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name: Support Request
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about: Request support from PiVPN comunity
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title: "[Support] Your Issue here"
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labels: ''
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assignees: ''
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---
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<!--
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# PiVPN Issue Template
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PLEASE READ THIS TEMPLATE CAREFULLY BEFORE OPENING AN ISSUE!
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Any Issue opened that doesn't follow this template will be removed.
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Hi, you are about to open a new issue, Please provide us with all the info required below, incomplete issues will decrease our effectiveness to troubleshoot your issue and increase the time we need to spend helping you out, or with your issue closed even if it is a legitimate issue. Please remember we do not have any super power that makes us guess exactly what your issue is without any decent details!
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For any output requested below, you may alternatively post it on https://pastebin.com and provide the Pastebin URL in its place
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-->
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## In raising this issue, I confirm the following:
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`{please fill the checkboxes, e.g: [X]}`
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- [] I have read the [documentation](https://docs.pivpn.io)
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- [] I have read and understood the [contributors guide](https://github.com/pivpn/pivpn/blob/master/CONTRIBUTING.md).
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- [] The issue I am reporting can be *replicated*.
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- [] The issue I am reporting can be *is* directly related to the pivpn installer script.
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### Have you searched for similar issues and solutions?
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(yes/no / which issues?)
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### Has your install failed?
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```
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yes/no
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```
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### Please provide your system information
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#### What type of hardware are you running PiVPN at?
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<!-- Please READ https://docs.pivpn.io/faq/#what-boardsoses-does-pivpn-support -->
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```
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Raspberrypi (specify the model)
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Ordroid
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OrangePi
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bananaPi
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Virtual machine
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```
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#### Output of `uname -a`
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```
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OUTPUT HERE / ANSWER HERE
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DO NOT DELETE THE BACK-TICKS
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PASTE THE OUTPUT INSIDE THE BACK-TICKS
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```
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#### Output of `cat /etc/os-release`
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```
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OUTPUT HERE / ANSWER HERE
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DO NOT DELETE THE BACK-TICKS
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PASTE THE OUTPUT INSIDE THE BACK-TICKS
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```
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### If install failed Please provide the console output of `curl -L https://install.pivpn.io | bash`
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```
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OUTPUT HERE / ANSWER HERE
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DO NOT DELETE THE BACK-TICKS
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PASTE THE OUTPUT INSIDE THE BACK-TICKS
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```
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### Issue
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<!-- Please explain your issue. Feel free to format your text -->
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### Console output of `curl -L install.pivpn.io | bash`
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```
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OUTPUT HERE
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DO NOT DELETE THE BACK-TICKS
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PASTE THE OUTPUT INSIDE THE BACK-TICKS
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```
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<!-- If the generation of an .ovpn file fails / the ovpns folder stays empty, please paste the output of `pivpn add` or `pivpn add nopass` between the backticks -->
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### Console output of `pivpn add` or `pivpn add nopass`
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```
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OUTPUT HERE
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DO NOT DELETE THE BACK-TICKS
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PASTE THE OUTPUT INSIDE THE BACK-TICKS
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```
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### Console output of `pivpn debug`
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<!-- Please paste the output of `pivpn debug` between the backticks, don't forget to substitute your public IP address if you don't want the world to know it -->
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```
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OUTPUT HERE
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DO NOT DELETE THE BACK-TICKS
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PASTE THE OUTPUT INSIDE THE BACK-TICKS
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```
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### Have you taken any steps towards solving your issue?
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```
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which?
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```
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